Impact of IT Outsourcing in the Tertiary Sector Essay

Impact of IT Outsourcing in the Tertiary Sector - Essay Example This paper has chosen McDonald's in the United Kingdom as the case study, in order to understand the consequences and impact of IT outsourcing in the tertiary sector, and particularly, McDonald's. The literature review has indicated that McDonald's has also turned to outsource its IT processes for maintenance of quality service at lower costs. Studies have noted that a seven-year IT outsourcing deal has recently been signed by the fast-food giant, McDonald's. (Morales, pp. 24-25, 2006) The role of a third party is played by Affiliated Computer Services, which will be providing the IT services to McDonald's worth millions of dollars. In specific, IT infrastructure needs and requirements of McDonald's will be fulfilled by the above-mentioned third-party firm by the provision of back-end support, as well as, help desk assistance to McDonald's, particularly, in its operations in the UK region. (Morales, pp. 26-28, 2006) Moreover, a centralized office will be established by the Affiliated Computer Services for the provision of IT support to McDonald's according to the agreement. In the result, work of more than eighty-five percent of IT workers of McDonald's will be absorbed by this office, which will result in the lowering of maintenance and administrative costs. McDonald's is also involved in outsourcing its IT requirements for its farms, in order to fulfill the needs of its millions of customers around the globe. For instance, phone-ordering operations of a local franchise of McDonald's in the United Kingdom has been outsourced to a local call center, which has resulted in costs lowering, as well as, quality maintenance of the tasks.